More and more companies, overwhelmed with deliveries from employees’ online-shopping, have stopped personal parcels being shipped to the workplace. The N.Y. Times reported that a number of national banks (i.e. HSBC, Citigroup and JP Morgan,) have stopped the practice. Businesses, universities, and government agencies have done the same in the last few years.
The rise in internet shopping has changed the face of many mailrooms. In some organizations, handling of personal items has account between 30% and 40% of incoming-mail; an increase of around 20% over the previous year.
Employee Service Charge
Many business managers are starting to recognize the true cost of having to manage the reception of personal deliveries. A few years ago, when there were only a few deliveries, it wasn’t an issue. Now, some companies are receiving hundreds of parcels a week.
While some institutions are banning personal items being sent to the employer’s address, other organizations have started to charge their employees a fee to cover the cost of processing these deliveries. Is some cases the time required to handle employees’ parcels has becomes more or less a full-time job. Factors leading to the service charges include:
- Employer funding the employee’s parcel-receiving,
- Dealing with security issues, and
- Delivering the item to that person.
One can see quickly this is not a trivial company expense.
Rise of Collection Points
Richard Wilding, professor of supply-chain strategy at Cranfield School of Management, has recommended drive-through collection points with numberplate-recognition technology. A number of alternative options are helping to curtail this trend with lockers in shops managed by companies like Amazon. This allows customers to have items delivered to shopping centers and supermarkets in its network. This approach has become very popular in the British Islands and throughout the EU with companies like Doddle opening collection points in or near train stations, so commuters can quickly pick up or drop off parcels on their way home.
So could banning deliveries actually be counterproductive? HR experts are always evaluating links between workers’ happiness and their productivity. Having happy and productive employees is a payoff for the employer. Each organization will need to determine the pros and cons of having an employee oriented service…like receiving personal parcels.
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